Refund Policy

If you subscribed to Imovely online, you have the right to withdraw from the purchase:

• In Brazil, within 7 calendar days from the purchase, under art. 49 of the Brazilian Consumer Protection Code (CDC);
• In the European Union, within 14 days from the purchase, under consumer protection law.

Within that period, if you have not yet used the credits and features of the period, the amount paid is refunded in full.

In the European Union, by starting to use the features within the period, you agree that performance begins immediately and acknowledge that this may end the right of withdrawal over the part already used.

We refund:

• Requests made within the legal withdrawal period, when the period's credits have not yet been used;
• Duplicate charges or charges made by mistake;
• Cases of significant service unavailability caused by Imovely.

The following are not refundable:

• AI credits already used to generate images, videos, virtual tours or descriptions, as they correspond to a service already provided;
• Subscription periods already elapsed after the withdrawal period;
• One-off credits already consumed.

The Imovely trial is free and lasts up to 30 days or until you use the included credits, whichever comes first. You get to know the trial conditions before confirming the purchase. At the end of the 30 days, if you do not cancel, the subscription is activated automatically and charged according to the plan you chose. You can cancel at any time during the trial.

Canceling the subscription stops the next charges and keeps your access until the end of the period already paid for. There is no penalty or lock-in.

Refunding is the return of an amount already paid, under the conditions described above. You can cancel at any time on the platform. On agency plans (Enterprise), cancellation is handled with our support team.

When a refund is approved, the amount is processed by Stripe and returned to the same payment method used in the purchase. The time for the amount to appear is usually 5 to 10 business days, depending on your bank or card issuer.

To request a refund, contact us at contato@imovely.com or through the contact page, providing your account email and the reason for the request. We respond as fast as possible and explain the next steps.